RIT METAL instruments are guaranteed to be free of defects in materials and workmanship. Any RIT METAL instrument that is defective will be repaired or replaced at our discretion. Instruments not properly cared for, used for unintended purposes, or beyond their designed capacity will not be covered under this guarantee. Our liability under this guarantee is limited to the repair or replacement of the defective merchandise.
RIT METAL has its own repair department where all fine, mechanically functional instruments can be returned to like-new condition.
RIT METAL performs a variety of repairs, such as replacing worn TC jaws or sharpening scissors. In addition, we complete a comprehensive evaluation of your instruments to determine if further service is required.
Item(s) will be shipped back at customer’s expense.
Secure packaging prevents shipping damages incurring additional repair costs.
Best attempts at repair will be made, however due to the nature of the repair process, occasionally worn instruments will become unrepairable and will need to be replaced, and RIT METAL does not accept responsibility if this happens.
RIT METAL reserves the right to replace instruments with similar or like instruments in lieu of repair at or near the repair price, we use our own discretion in these matters and customers may or may not be contacted prior to replacement.
If an instrument comes in beyond repair and has a value of $30 or less, it will be replaced with a new instrument, if the value is greater than $30 you will receive a call with the replacement price.
Repair times vary depending on the instruments, volume, and repair need.